At Cullen Jewellery, we pride ourselves on the expert craftsmanship and high quality of our fine jewellery. Our mission will always be to provide beautiful, ethical jewellery that our customers can enjoy for a lifetime to come. For this reason, every piece of Cullen jewellery must undergo high-standard quality control testing before being delivered.
All of our Jewellery is custom-made to your personal specifications (eg size, stone size) and cannot be returned. We do not offer refunds or returns unless the item is faulty or damaged (please see our Warranty page for more information).
All Cullen Jewellery lab-grown diamonds are ordered specifically for your custom designed engagement ring or wedding band. Your deposit is your commitment to purchase. A custom-made jewellery contract may be cancelled (please see our Terms of Sale for more information) however the diamond purchase agreement remains intact and is not refundable.
How To Return A Faulty or Damaged Order
Please send the item to the following address:
402/ 232 High St
Once we receive your order, our jeweller will verify the condition of the item and documents. Returns take between 1 to 5 business days to process upon receipt of the item. A refund will be issued via the same payment method used for the purchase. If for any reason you require an alternative form of payment, please contact us.
Exceptions To This Returns Policy
Cullen Jewellery reserves the right to refuse to refund or exchange to any customer the price of the jewellery if: