Cullen Jewellery offers free express shipping for all Australian and International orders. We ship all orders with insured post so there is no need to worry about not receiving your special purchase.
Delivery Times (Once your order is completed)
Australia: 1-3 Business Days
New Zealand: 3-4 Business Days
USA: 4-6 Business Days
Rest of the World: 5-6 Business Days
Delivery times will vary depending on the item you order. As our finely crafted jewellery is made to order most items will dispatch within 4-6 weeks. Estimated dispatch dates are given on all product pages for your reference.
For local customers we also offer the option to pick up your order from our Melbourne showroom, conveniently located in the heart of Kew.
At Cullen Jewellery, we understand that most of our jewellery is purchased as a surprise for events such as proposals, birthdays and anniversaries. For this reason, we use subtle packaging that will not give away the contents of the package.
Please let us know if we can help you in any other way to keep your purchase a surprise!
For our customers’ protection, Cullen Jewellery ensures:
- A signature is required upon delivery.
- All orders have tracking numbers.
- All orders are sent via express mail.
- All orders come with complimentary insurance to the full value of your order.
Couriers We Use
- Australia Post Express (Australia)
- DHL Express (USA and International) - Please note: We CANNOT ship to PO Boxes. Our apologies for any inconvenience.
Import Duties and Taxes
Prior to receiving your Cullen Jewellery order, the customs office of your country may apply customs fees, import duties, taxes, and other charges. Customs policies vary depending on country. All charges required for customs clearance are the responsibility of the customer.
All customs, duties and taxes will be applied by the customs office of the country to which the order is delivered. Please contact you local customs office for more information.