At Cullen Jewellery, we pride ourselves on expert craftsmanship and high quality fine jewellery. Our mission will always be to provide beautiful and ethical jewellery that our customers can enjoy for a lifetime. For this reason, every piece we create undergoes thorough and rigorous quality control testing.
Australian Consumer Law
Our products and services come with automatic guarantees under the Australian Consumer Law. If you experience major issues with our service, you are entitled to:
If you experience a minor issue with our products, you can request a free repair. If a problem with our products amounts to major failure, you are entitled to:
When returning a product, it is the customer’s responsibility to cover any postage or transportation costs. If a major problem is confirmed, you are entitled to recover reasonable postage or transportation costs from us.
Exceptions to guarantees
Consumer guarantees do not apply if you:
Cullen Jewellery offers a free Lifetime Warranty from the date of invoice against any manufacturing defects on all Gold and Platinum jewellery.
Manufacturing defects refer to the structure of the jewellery, and most manufacturing defects show up within the first few months of wearing. Any item found defective as a result of manufacturing will be repaired or replaced by Cullen Jewellery at no charge. When returning your product for manufacturing defects, we will cover any shipping and postage costs.
Silver jewellery is not covered under our Lifetime Manufacturing Warranty.
What is Covered By Our Lifetime Warranty
Some examples of manufacturing defects which are covered under our Lifetime Warranty include:
Claiming your Lifetime Warranty
If you believe your jewellery has a manufacturing issue, please complete the steps below:
Repairs or services performed by any jeweller other than Cullen Jewellery will void our Lifetime Warranty.
Wear and Tear (not covered by Lifetime Warranty)
All fine jewellery, particularly rings, can be affected by normal wear and everyday activities. Our manufacturing warranty does not cover any damage to jewellery, loss of stones due to accidents, mishandling or abusive use, theft or damage caused by general wear and tear.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
Our Lifetime Warranty is only valid with proof of purchase and if the jewellery has not been altered in any way.
To maintain the beauty and life of your ring, we recommend taking your ring off for any hands-on work. A good rule to follow is that jewellery should be the last thing you put on when going out and the first thing to take off when home. We strongly recommend removing your ring before any sporting activities, gym and heavy housework (e.g. dishes, gardening).