Where are you shipping to?
Every order is shipped via insured post, ensuring your precious purchase reaches you safely.
Shipping to the United Kingdom
Free express shipping on orders above 300 GBP
Free express shipping on orders above 300 GBP
We deliver across the United Kingdom using two trusted courier partners — DHL and Royal Mail. Both services have been carefully selected to ensure your Cullen Jewellery piece arrives safely and securely.
your courier
DHL
Royal Mail
- Valid photo ID — you may be asked for identification matching the name on the order.
- Signature required — you'll need to sign for your parcel in person; it cannot be left unattended.
- Either courier may contact you via WhatsApp, email or phone using the contact details provided at checkout, to confirm delivery timeframes and arrange a suitable delivery window.
please note
Some orders may be subject to UK customs clearance before your parcel can be delivered. All duties, taxes and import fees are fully covered by Cullen Jewellery, so there are no additional charges payable by you. If your shipment is held, DHL, Royal Mail or UK customs will contact you directly via email or phone — please monitor your inbox, including your spam folder.
Secure and Discreet
Showroom Pick Up
- Showroom pickup is available once we complete your order.
- If showroom pick-up is chosen at checkout, please allow a minimum of 1-3 business days in addition to your crafting completion date for your order to arrive at your desired showroom (San Francisco excluded).
- Upon collection, you must present a valid government-issued photo ID, such as a driver's license or passport, matching the name on the order or a third-party name that has been authorised.
Import Duties and Taxes
Most orders are shipped DDP (Delivery Duty Paid), meaning import duties and taxes are covered. In some countries, local or personal taxes must be paid by the recipient, as customs authorities may not allow these charges to be billed internationally. We recommend checking with your local customs office before ordering, or contacting us via our contact form for guidance.
Covered for United Kingdom
Duties & taxes are included — there's nothing to pay on arrival.
important Information
- For the most up-to-date information on customs delays, please contact DHL or email us at [email protected]
- The delivery times are estimates from our shipping partners. Peak periods and unforeseen events may affect these times. Most jewellery is made to order, typically completed within 50 business days.
- For specific products, check their individual pages for estimated crafting completion dates.
- We do not currently ship to India, China, Russia, Iran and Ukraine.
- International shipping is only available for clients residing outside of Australia.
- For security and insurance purposes, Cullen Jewellery reserves the right to withhold or limit disclosure of tracking information relating to showroom transfers, high-value shipments, or internal logistics movements.
For more information on our delivery and shipping terms, please visit our Terms of Sale page.