Crafting of your ring typically takes 50 business days, with expediting options available if you need it sooner. The exact completion date can be conveniently found on each product page. Please note that shipping is not included within this date and you can find all our shipping information here. For all timeframe information please visit our crafting timeframes page.

If you need help selecting from our range of diamond engagement rings or lab grown engagement rings, please contact us. Our team, experienced in both lab created diamonds and moissanite, will assist you.

Cullen Jewellery offers a Lifetime Manufacturing Warranty on all our rings, including engagement, wedding and fashion rings, giving you confidence and peace of mind with every purchase. For all other fine jewellery pieces, such as earrings, chains, pendants, bracelets and more, we provide a 2-Year Manufacturer Warranty. View our full warranty details.

Yes! At Cullen Jewellery, we offer free international shipping on all orders, including those for the perfect diamond engagement ring. Shop online and add your chosen piece to your shopping bag with ease.

Import Duties and Taxes

Most of our orders are sent as DDP (Delivery Duty Paid - this means import duties & taxes are covered). However, there may be cases where you may have to pay local import taxes and duties, which Cullen Jewellery does not cover, as some countries do not allow us to pay them as the sender. For more details, please check our Shipping page or contact your local customs agency.

Our showroom, featuring a range of lab grown diamond rings and moissanite pieces, is open by appointment only. Discover our collection of lab grown diamond engagement rings and moissanite in person or online.

At Cullen Jewellery, we offer free ring sizers for our entire range. Measure your ring size comfortably at home for that perfect fit.

Absolutely! We understand that many of our products are purchased as surprise gifts for events such as an engagement. For this reason, we use subtle packaging that will not give away the contents of the package.

Please let us know if we can help you in any other way to keep your purchase a surprise!

At Cullen Jewellery, we accept payments via direct debit, cash (Melbourne only) or card. If you are looking for an extended payment plan, we also offer interest-free finance via Humm.

At Cullen Jewellery, we value the craftsmanship and dedication involved in making each unique piece of special occasion jewellery. Therefore, we do not offer refunds/returns or exchanges unless the item is faulty or damaged. Please see our Returns Policy for more information.

Absolutely! At Cullen Jewellery, we offer One Free Resize for engagement and wedding rings to use within the first 12 months of your ring's completion (subject to eligible design style/metal type).

*There are certain resizing restrictions for each ring design. The specific information can be found on the product page of each ring. Read more about resizing.