Free Resizing

Engagement and Wedding

At Cullen Jewellery, we offer One Free Resize for engagement and wedding rings to use within the first 12 months of your ring's completion (subject to eligible design style/metal type). You can find the resize range for each ring on its specific product page.

Please be aware that resizing your ring beyond 12 months from the order’s completion date, or after the complimentary resize has been utilised, will incur a fee.

Ready-To-Ship

For Ready-To-Ship rings, we offer One Free Resize to use within 12 months of your ring's completion date. If your ring has already been resized from the stock size (typically M 1/2), and you wish to resize it again, it will need to be submitted for assessment to determine the possible resizing range. It’s important to know that once a ring has been resized for the first time, it often can have reduced resize range.

When purchasing a ready-to-ship ring we recommend having your ring size checked in one of our showrooms prior to to the intial resize.

Men's Wedding Bands

Men's wedding bands come with one free-size replacement (exc. custom designs).
The original engraving placed during the order purchase will be included in the one-time free replacement of the ring size.
Our workshop will need to assess all custom-made rings for resizing availability.
Carbon fibre and tantalum metal rings cannot be resized.
Once the one-time free replacement has been used, if you still wish to change the ring size, we will need to look into resize availability options, depending on the design and metal type.
In order to fulfil the resize replacement, the original ring must be returned.

Resizing Rings with Engraving

In most cases, we place your engraving on the side of the ring to avoid removing it when resizing your ring. However, please note that there can be cases where your engraving cannot be avoided and we will need to redo it. This will be done at no cost to you.

How to Request a Resize

(Recommended) Make an appointment at one of our showrooms and have your ring size accurately measured. Please note that resizing your ring may take 2-4 business weeks from the time we receive it. You can book an appointment here.
Alternatively, you can contact our team to arrange for your ring to be posted back to us. In this case, you will need to be accurate with the new ring size you request. Only one complimentary resizing is granted per purchase. Please contact us here to arrange this.

Free Resizing Terms and Conditions

Cullen Jewellery offers one-time complimentary postage, both ways, for your one-time free resize within 12 months from your ring's completion date.
Once the one-time shipping label is provided, we require the ring to be returned to us within 2-4 business weeks.
If the ring resize request is outside the resizing availability guidelines, your ring setting may need to be remade, which incurs a setting remake fee and takes 2-4 business weeks to complete, excluding shipping. Payment will be required upfront to begin the process.
Resizing your ring at an unauthorised jeweller will void your warranty.
Some rings cannot be resized due to the design. This will be clearly specified in the product description of any such ring or you will be advised by our team during the custom design process.
Our 12 month free-resize period policy applies to all ring orders completed from June 30 2024.
Resizing your ring beyond 12 months from the order’s completion date, or after the complimentary resize has been utilised, will incur a fee.

If you have a question regarding resizing please contact us here.