Where are you shipping to?
Every order is shipped via insured post, ensuring your precious purchase reaches you safely.
Shipping to Australia
Free express shipping on all orders
Free express shipping on all orders
Cullen Jewellery exclusively uses the StarTrack Airlock service — a premium, high-security delivery method designed to ensure your jewellery arrives safely in your hands and only yours.
your courier
StarTrack Airlock
- No PO Boxes — a physical residential or business address is required for a secure handover.
- Government ID is essential — the driver must sight a valid government-issued photo ID, such as a driver's licence or passport, matching the name on the package.
- Signature required — you'll need to sign for your parcel in person; it cannot be left unattended.
- Authorised recipient only — the package cannot be accepted by anyone other than the person named on the order.
please note
If the named recipient is unavailable to collect and sign, the parcel will be returned to Cullen Jewellery. Once your order is in transit, we are unable to make any changes to the delivery.
Secure and Discreet
Showroom Pick Up
- Showroom pickup is available once we complete your order.
- If showroom pick-up is chosen at checkout, please allow a minimum of 1-3 business days in addition to your crafting completion date for your order to arrive at your desired showroom (San Francisco excluded).
- Upon collection, you must present a valid government-issued photo ID, such as a driver's license or passport, matching the name on the order or a third-party name that has been authorised.
Import Duties and Taxes
Most orders are shipped DDP (Delivery Duty Paid), meaning import duties and taxes are covered. In some countries, local or personal taxes must be paid by the recipient, as customs authorities may not allow these charges to be billed internationally. We recommend checking with your local customs office before ordering, or contacting us via our contact form for guidance.
Covered for Australia
Duties & taxes are included — there's nothing to pay on arrival.
important Information
- For the most up-to-date information on customs delays, please contact DHL or email us at [email protected]
- The delivery times are estimates from our shipping partners. Peak periods and unforeseen events may affect these times. Most jewellery is made to order, typically completed within 50 business days.
- For specific products, check their individual pages for estimated crafting completion dates.
- We do not currently ship to India, China, Russia, Iran and Ukraine.
- International shipping is only available for clients residing outside of Australia.
- For security and insurance purposes, Cullen Jewellery reserves the right to withhold or limit disclosure of tracking information relating to showroom transfers, high-value shipments, or internal logistics movements.
For more information on our delivery and shipping terms, please visit our Terms of Sale page.