Say Yes To Express
Enjoy fast and insured shipping on us.
Table of Contents
Australia
Free express shipping on all orders.
Pickup is available from our Australian showrooms.
International
Free express shipping on orders above 400 USD
We cover duties and taxes for most countries, details below.
Every order is shipped via insured post, ensuring your precious purchase reaches you safely.
When to Expect Delivery
(after we complete your order)
Australia
2-4 Business Days
Subject to courier delay
New Zealand
4-5 Business Days
Subject to customs delay
USA
7 Business Days
Subject to customs delay
Rest of the World
7 Business Days
Subject to customs delay
- The delivery times are estimates from our shipping partners. Peak periods and unforeseen events may affect these times.
- Most jewellery is made to order, typically completed within 50 business days.
- For specific products, check their individual pages for estimated completion dates.
- We do not currently ship to India, China, Russia, Iran and Ukraine
- International shipping is only available for clients residing outside of Australia.
Showroom Pickup
(after we complete your order)
If showroom pick-up is chosen at checkout, please allow a minimum of 2-4 business days in addition to your Completion Date for your order to arrive at your desired showroom (Melbourne excluded).
Upon collection, a physical ID (driver's license or passport) that matches the name on the order or a third-party name that has been authorised is required.
Secure. Discreet.
In Safe Hands
Australia
USA and International
Import Duties and Taxes
Most of our shipments go out as DDP (Delivery Duty Paid - import customs duties & taxes covered). However, there are some countries that require you, the purchaser/local resident to pay local or personal tax responsibly in your country, which Cullen Jewellery does not cover. This is because the customs department in your country may not allow for the charges imposed to be billed outside of your country. For more information, we recommend checking with your local customs department prior to ordering. Alternatively, you can contact us via our contact form.
Covered Countries If your country isn’t listed in the search, you may have to pay local import taxes and duties, which Cullen Jewellery does not cover. For more details please check with your local customs agency.
USA Specific
Additionally, some states in the USA impose a “Use Tax”. If the state you reside in is not listed, Cullen Jewellery does not pay this tax in your state's jurisdiction, making
your order subject to this tax of which your state government may request at
any time.
For further information regarding “Use Tax”, we recommend the following resources:
Thomson Reuters - Sales tax vs. use tax
Sales Tax Institute - What is the difference between sales tax and use tax?