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Free Express Shipping

Cullen Jewellery offers free express shipping for all Australian orders and International orders above $500 AUD. We ship all orders with insured post so there is no need to worry about not receiving your special purchase.

Delivery Times (Once your order is completed)

Australia: 1-3 Business Days

New Zealand: 3-4 Business Days

USA: 4-6 Business Days

Rest of the World: 5-6 Business Days

Delivery times will vary depending on the item you order. As our finely crafted jewellery is made to order most items will dispatch within 40 Business Days. Estimated completion dates are given on all product pages for your reference.

For local customers we also offer the option to pick up your order from our Melbourne showroom, conveniently located in the heart of Kew.

At Cullen Jewellery, we understand that most of our jewellery is purchased as a surprise for events such as proposals, birthdays and anniversaries. For this reason, we use subtle packaging that will not give away the contents of the package.

Please let us know if we can help you in any other way to keep your purchase a surprise!

For our customers’ protection, Cullen Jewellery ensures:

  • A signature is required upon delivery.
  • All orders have tracking numbers.
  • All orders are sent via express mail.
  • All orders come with complimentary insurance to the full value of your order.

Couriers We Use

  • Australia Post Express (Australia)
  • DHL Express (USA and International) - Please note: We CANNOT ship to PO Boxes. Our apologies for any inconvenience.

Import Duties and Taxes

In order to assist our customers across the world, majority of our orders are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant duties and taxes (where the individual product or total order value is over the relevant country duty threshold).

Please note: Delivery to any of the countries listed below may be subject to local import taxes and duties, which are your responsibility and ARE NOT COVERED BY CULLEN JEWELLERY. Please contact your local customs agency if you require more information.

Albania

American Samoa

Andorra

Angola

Anguilla

Antigua and Barbuda

Armenia

Azerbaijan

Belarus

Benin

Bhutan

Bolivia

Bosnia-Herzegovina

Botswana

Brazil

British Virgin Islands

Burkina Faso

Burundi

Cameroon

Cape Verde

Chad

Congo, Dem. Rep. of

Cook Islands

Djibouti

East Timor

El Salvador

Eritrea

Estonia

Ethiopia

Faroe Islands

Fiji

French Polynesia

Gabon

Gambia

Georgia, Rep. of

Ghana

Gibraltar

Greece

Greenland

Guam

Guernsey C.I.

Guinea

Guyana

Haiti

Iceland

Ivory Coast

Jersey C.I.

Kazakhstan

Kenya

Kyrgyzstan

Lesotho

Liberia

Macedonia

Madagascar

Malawi

Maldives

Mali

Marshall Islands

Mauritania

Moldova

Mongolia

Montenegro

Montserrat

Mozambique

Namibia

Nepal

New Caledonia

Nigeria

Palestine

Papua New Guinea

Portugal

Reunion

Russia

Rwanda

San Marino

Senegal

Serbia

Seychelles

Slovenia

Tanzania

Togo

Tonga

Tunisia

Uganda

Uzbekistan

Vanuatu

Vatican City State

Yemen

Zambia

Zimbabwe

If you have any questions regarding duties and taxes, please contact us at sales@cullenjewellery.com.