Free Express Shipping

Cullen Jewellery offers free express shipping for all Australian orders and International orders above $500 AUD. We ship all orders with insured post so there is no need to worry about not receiving your special purchase.

Delivery Times (Once your order is completed)

Australia: 1-3 Business Days

New Zealand: 3-4 Business Days

USA: 4-6 Business Days

Rest of the World: 5-6 Business Days

Delivery times will vary depending on the item you order. As our finely crafted jewellery is made to order most items will dispatch within 40 Business Days. Estimated completion dates are given on all product pages for your reference.

For local customers we also offer the option to pick up your order from our Melbourne showroom, conveniently located in the heart of Kew.

At Cullen Jewellery, we understand that most of our jewellery is purchased as a surprise for events such as proposals, birthdays and anniversaries. For this reason, we use subtle packaging that will not give away the contents of the package.

Please let us know if we can help you in any other way to keep your purchase a surprise!

For our customers’ protection, Cullen Jewellery ensures:

• A signature is required upon delivery.
• All orders have tracking numbers.
• All orders are sent via express mail.
• All orders come with complimentary insurance to the full value of your order.

Couriers We Use

• Australia Post Express (Australia)
• DHL Express (USA and International) - Please note: We CANNOT ship to PO Boxes. Our apologies for any inconvenience.

Import Duties and Taxes

In order to assist our customers across the world, majority of our orders are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant duties and taxes (where the individual product or total order value is over the relevant country duty threshold).

Please note: Delivery to any of the countries listed below may be subject to local import taxes and duties, which are your responsibility and ARE NOT COVERED BY CULLEN JEWELLERY. Please contact your local customs agency if you require more information.

If you have any questions regarding duties and taxes, please contact us at sales@cullenjewellery.com.